Help Desk Team Leader – Basingstoke

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Help Desk Team Leader – Basingstoke


Our client are a leading Facilities Management Service Provider who are looking to recruit an experienced Helpdesk Team Leader based from their offices in Basingstoke, Hampshire

You will be fully trained to lead & manage a team of helpdesk operatives handling all first line contact on the helpdesk for all external & internal customers, third parties & suppliers

Main Duties:

• Supporting the Help Desk Manager to achieve their operational objectives
• Coordinating & facilitating communication to ensure accurate data is passed along to appropriate departments & individuals in a timely manner
• Managing, coordinating & motivating a team of helpdesk operatives handling calls from external & internal customers
• Leading a team handling all inbound queries, issues, complaints & requests and processing them in a correct & appropriate manner
• Attending weekly team meetings to advise line managers on progress, updates & reviews
• Collate reports as requested for line managers & clients
• Provide information & guidance to the Contract Management Team to assist them with carrying out their service delivery to clients
• Providing day to day support to each member of your team as well as scheduling holidays & staff rotas and overseeing the smooth running of a busy & demanding customer service team
• Being hands on with the helpdesk during busy periods as & when required
• Liaising with all departments internally including operations, commercial & finance

Working hours are typically Monday to Friday 37.5 hours per week with Company Benefits and career progression opportunities for those who may be interested

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